Returns & Refunds Policy
Your satisfaction is our priority. Please review our return guidelines below.
At Loofaz, we ensure that every product passing through our facility meets the highest export-quality standards. Because of the nature of our products, our return policy is carefully structured to maintain hygiene and safety for all our customers.
Strict Hygiene Rule: As loofahs are personal care and hygiene products, we do not accept returns or provide exchanges for products that have been opened, used, or tampered with. Returns are strictly limited to damaged goods or manufacturing defects.
1. Eligibility for Returns
We will happily replace your item or issue a refund if your order meets any of the following criteria:
- The product has a genuine manufacturing defect.
- The product was damaged during transit.
- You received an incorrect item (different from what you ordered).
Timeframe: All return or replacement requests must be raised within 7 days of the delivery date. Requests made after 7 days will not be entertained.
2. How to Initiate a Return
If your order meets the eligibility criteria, please follow these steps to initiate a return:
- Send an email to info@loofaz.com within 7 days of receiving the package.
- Include your Order Number in the subject line (e.g., "Return Request - Order #12345").
- Attach clear photographs or an unboxing video showing the defect, damage, or incorrect item.
- Our Quality Assurance team will review your request within 48 business hours.
If your return is approved, we will provide you with a return shipping address or arrange for a reverse pickup (depending on your pin code).
3. Refund Process
- Once we receive the returned item and inspect it, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, the refund will be processed back to your original method of payment.
- Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement.
- Shipping costs (if charged during the initial order) are non-refundable.
4. Order Cancellations
Orders can only be canceled if they have not yet been dispatched from our facility. Once an order is handed over to our courier partner and a tracking number is generated, it cannot be canceled. To request a cancellation, please email us immediately at info@loofaz.com.
5. Contact Us
For any issues or further assistance regarding your returns and refunds, feel free to contact us:
- Email: info@loofaz.com
- Phone: (+91) XXXXXXXXXX
