Shipping & Return Policy
Ensuring a smooth experience from our facility to your doorstep.
1. Shipping Policy
Order Processing & Dispatch Timelines
At Loofaz, we strive to process and dispatch your orders as quickly as possible. Our standard dispatch timelines are as follows:
- Ready Stock (Retail Orders): Dispatched within 3 to 5 working days.
- Custom or B2B Bulk Orders: Depending on the volume and customization requirements, dispatch may take 15 to 20 working days.
Shipping Rates & Delivery
- Domestic Shipping (India): Shipping charges are calculated at actuals based on the weight and destination of your order. These charges will be displayed at checkout.
- International Shipping: We offer international shipping. Free shipping is applicable on qualifying international orders over $130 (or equivalent currency). For other orders, standard international freight charges apply.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking portal to update.
2. Return & Replacement Policy
We take immense pride in our quality control and ensure every loofah meets export-quality standards. However, if an issue arises, we are here to help.
Important Hygiene Notice: Because loofahs are personal hygiene products, we cannot accept returns or exchanges for items that have been opened, used, or altered in any way, unless there is a clear manufacturing defect.
Eligibility for Returns
Return or replacement requests are only accepted under the following conditions:
- The product has a genuine manufacturing defect.
- The product sustained damage during transit.
- You received an incorrect item.
All return requests must be raised within 7 days of the delivery date.
How to Request a Return
- Email us at info@loofaz.com within 7 days of receiving your order.
- Include your Order Number and a clear photograph/video of the defective or damaged product.
- Our support team will review your request within 48 hours and provide further instructions.
Refunds & Replacements
- If your return is approved, you may choose to receive a replacement product (shipped at no extra cost to you) or a refund.
- Refunds will be processed to the original method of payment. Please allow 5-7 business days for the credited amount to reflect in your bank account.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
3. Contact Us
If you have any further questions regarding our shipping and return policies, please reach out to our support team:
- Email: info@loofaz.com
- Phone: (+91) XXXXXXXXXX
- Hours: Monday to Saturday, 9:00 AM - 6:00 PM (IST)
Shipping & Return Policy
Ensuring a smooth experience from our facility to your doorstep.
1. Shipping Policy
Order Processing & Dispatch Timelines
At Loofaz, we strive to process and dispatch your orders as quickly as possible. Our standard dispatch timelines are as follows:
- Ready Stock (Retail Orders): Dispatched within 3 to 5 working days.
- Custom or B2B Bulk Orders: Depending on the volume and customization requirements, dispatch may take 15 to 20 working days.
Shipping Rates & Delivery
- Domestic Shipping (India): Shipping charges are calculated at actuals based on the weight and destination of your order. These charges will be displayed at checkout.
- International Shipping: We offer international shipping. Free shipping is applicable on qualifying international orders over $130 (or equivalent currency). For other orders, standard international freight charges apply.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking portal to update.
2. Return & Replacement Policy
We take immense pride in our quality control and ensure every loofah meets export-quality standards. However, if an issue arises, we are here to help.
Important Hygiene Notice: Because loofahs are personal hygiene products, we cannot accept returns or exchanges for items that have been opened, used, or altered in any way, unless there is a clear manufacturing defect.
Eligibility for Returns
Return or replacement requests are only accepted under the following conditions:
- The product has a genuine manufacturing defect.
- The product sustained damage during transit.
- You received an incorrect item.
All return requests must be raised within 7 days of the delivery date.
How to Request a Return
- Email us at info@loofaz.com within 7 days of receiving your order.
- Include your Order Number and a clear photograph/video of the defective or damaged product.
- Our support team will review your request within 48 hours and provide further instructions.
Refunds & Replacements
- If your return is approved, you may choose to receive a replacement product (shipped at no extra cost to you) or a refund.
- Refunds will be processed to the original method of payment. Please allow 5-7 business days for the credited amount to reflect in your bank account.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
3. Contact Us
If you have any further questions regarding our shipping and return policies, please reach out to our support team:
- Email: info@loofaz.com
- Phone: (+91) XXXXXXXXXX
- Hours: Monday to Saturday, 9:00 AM - 6:00 PM (IST)
